Refunds and Exchanges:

• You can request a refund or exchange within 14 days of purchase with the original receipt.
• The product must be unused, with all tags attached, and free from any signs of wear or damage.
• Sale, clearance, or promotional items are not eligible for exchange.
• Items purchased online cannot be exchanged at physical store locations.

Conditions for Refund or Exchange:

• We do not accept refunds or exchanges for products that are physically damaged after 7 days from delivery.
• If you need a refund or exchange, our customer service team will reach out to discuss the details and terms.
• You may bring the item to our store for immediate processing, or request a pickup (a small fee may apply).

Refund Process:

• The returned product will be assessed at our Head Office.
• Refunds will be processed within 30 days and will be issued through the original payment method.

Warranty and Repairs:

• If your product is under warranty and requires repair, we will arrange for collection and servicing.
• Our customer service team will provide you with the estimated time frame for the repaired product's return.

Cancellation Policy

Customer Cancellations:

• You can cancel your order at any time prior to delivery by contacting us via phone, email, or WhatsApp.
• If you have already paid, a refund will be processed according to the refund policy.

Amtiah's Cancellation Rights:

• We reserve the right to cancel any order due to reasons such as item unavailability or discontinuation.
• If your order is canceled by Amtiah, you will be notified promptly.